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If your deposit has a mistake on it, it is the same as if it was not protected. Therefore, you are entitled to your full deposit back as well as up to 3 times your deposit as compensation. This is because the landlord has broken the law and prejudiced your rights as a tenant.
Incorrect data on a certificate can be broken down into 2 types:
Note: There is an exception to the above two rules if the deposit was not protected within 30 days or the incorrect name meant that you were unable to find your Deposit online.
If any of the above applies to you, please contact one of our team on 020 3476 6648 or use the contact form and a trained advisor can look at your specific situation. We can then advise you about your options, whether you are entitled to compensation, how much you can expect to receive, as well as answer any questions you might have.