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If your security deposit or bond was correctly protected by your letting agent or landlord, then you have the right to request ADR – Alternative Dispute Resolution to resolve a dispute between yourself and your agent or landlord.
Have a look at our tenants guide to maximising the amount of your tenancy deposit that you can claim back through ADR. Justice For Tenants also offers a service where we use our experience and ADR training to submit the evidence on your behalf to help you get as much of your security deposit or bond back as possible.
Your landlord or agent has the right to refuse to use ADR, in which case you may need to go through court to get your security deposit or bond back.