We are a not for profit free advice service for tenants.
Call free on 020 3476 6648 to speak to trained advisors.
Fill in the form below.
All letting agents MUST be a member of a redress scheme. The Enterprise and Regulatory Reform Act 2013 came into force on 1 October 2014, requiring all letting agents and property managers (England only) to register with an approved redress scheme.
Before you can bring a complaint to a lettings ombudsman, you must have requested a copy of the letting agent’s internal complaints procedure and go through that process first. If the letting agent does not provide you with a copy of their internal complaints procedure, you can then contact the lettings ombudsman. The ombudsman will then attempt to mediate the dispute.
There are 3 schemes:
You can search these 3 schemes online for your Letting Agent and follow their complaints procedure to recover unfair letting agent fees that you have paid.